Privacy policy

Data controller SERVEO SERVICIOS S.A.U.
Processing purpose Legal basis for the processing
Managing users and dealing with their requests Maintaining and executing the established relationship
Sending newsletters and alerts Consent of the interested party
Resolution of user queries Maintaining and executing the established relationship
Compliance with the legal obligations applicable to Serveo S.A Compliance with legal obligations
Fraud prevention   Legitimate interest
Recipients
  • Serveo companies
  • Public Administrations
  • Those responsible for the Processing, some of whom may be outside the EEA
Rights Access, rectification, deletion, opposition, data portability, opposition to automated individual decisions and revocation of consent

 

ADDITIONAL INFORMATION ON DATA PROTECTION

This Privacy Policy regulates the processing of data collected by SERVEO SERVICIOS, S.A.U. (hereinafter, and indistinctly "SERVEO" or "the COMPANY") through this Website (hereinafter, the Website). This policy forms an integral part of the Legal Notice.

The User guarantees that the information provided is true, exact, complete and up-to-date, and is liable for any direct or indirect harm that may be occasioned from breaching this obligation. When Users provide personal data relating to third parties, they guarantee that they have informed them of the content of this Privacy Policy and that they have obtained their prior consent to provide us with their personal data.

In regard to the personal data requested through forms, Users must provide, at least, the data marked with an asterisk or otherwise determined as mandatory, or necessary, on the form or through the data collection channel in question, since, if this data – which is considered necessary – is not provided, the Company will not be able to accept and manage the User's request.
The Company may amend this Privacy Policy whenever necessary. If the Privacy Policy is changed, we will notify Users through the Application, through our Website or through any other means of communication to ensure that Users are informed of the new privacy terms applicable to the Company's Services. The User's continued use of the Services after having been informed of the changes to our Privacy Policy will mean that the User agrees with the new terms, except in relation to possible purposes of data processing where their consent is required.

For personal data requested through forms on the Website, Users must provide all details marked with an asterisk at a minimum. If this mandatory information is not provided, the Company will not be able to accept or process your request.

 

  WHO IS THE DATA CONTROLLER IN PROCESSING YOUR INFORMATION PERSONAL?

  • Company name: SERVEO SERVICIOS, S.A.U.
  • Address: C / Quintanavides 21, Edificio 5, 28050, Madrid
  • Data Protection Officer:  dpd@serveoservicios.com / C/ Quintanavides 21, Edificio 5, 28050, Madrid

 

WHAT IS THE SOURCE OF THE PERSONAL DATA THAT WE PROCESS?

The personal data that we process is that which Users provide to us directly or through their interactions and forms on the Website or on the COMPANY's social networks. Consequently, the source of the data we process is always from the Users.

 

FOR WHAT PURPOSE DO WE PROCESS YOUR PERSONAL DATA AND ON WHAT LEGAL BASIS?

The personal data provided by Users may be processed by the Company for any of the purposes listed below depending on the type of data provided by the User, and the COMPANY will process the interactions that the User performs through the Website (name, email address, mobile phone number and request) to register Website Users, manage the user database and respond to requests or queries;

In greater detail, the COMPANY may process your data for the following purposes::

  • User management:
    • Purpose: Management and assistance in registration and activity as a user.
    • Data processed with this purpose: Identification data, contact data and web browsing data.
    • Basis of legitimacy: Maintaining and executing the established relationship.
  • Sending newsletters and alerts:
    • Purpose: Sending this information, through any channel, including electronic (such as email, web communications or communications through the application) about news and articles, activities, events, contests, etc. of the COMPANY or of third parties, which may contain commercial information on products, services, offers or promotions in relation to the activities carried out by SERVEO and/or the SERVEO Group, as well as the information requested by the User through the forms on the COMPANY's Website. Serveo Group companies are all companies or entities whose parent company is Serveo SA for the purposes of article 42 of the Commercial Code.
    • Data processed with this purpose: Identification, contact and preference data.
    • Basis of legitimacy: Consent of the interested party.
  • Resolution of user queries:
    • Purpose: Management and resolution of queries and communications by Users.
    • Data processed with this purpose: Identification and contact data.
    • Basis of legitimacy: Maintaining and executing the contract or the legally established relationship.
  • The Company's compliance with legal obligations in relation to the website:
    • Purpose: The Company's compliance with legal obligations in relation to the website, whenever it is necessary to process User data.
    • Data processed with this purpose: Identification data, contact data and web browsing data
    • Basis of legitimacy: Compliance with the legal obligations applicable to the COMPANY.
  • Fraud prevention:
    • Purpose: Management and development of fraud control and prevention activities.
    • Data processed with this purpose: Identification data, contact data , and web browsing data.
    • Basis of legitimacy: legitimate interest of the COMPANY to not be a victim of fraud. Users may oppose the processing of this data based on the legitimate interest of the data controller.

For the purposes of sending commercial communications, the COMPANY informs Users that it will only process their personal data in cases where they have given their consent to the data processing through the means of obtaining consent that the Company makes available to them. Should consent be revoked, this will not affect the legality of the processing previously carried out, as long as the consent was valid.

 

WHAT PERSONAL DATA DO WE PROCESS?

The personal data processed by the COMPANY as a result of the interactions carried out by Users through the Website, comes from the personal data provided by Users through the forms made available by the COMPANY, as well as that provided through the interaction of any other User with the website.

Specifically, the Company may process the following categories of data:

Identification data: Name and surnames, ID Number, user's IP.
Contact data: Postal address, email, telephone number, postcode, city.
Browsing data: Domain and host used to access the internet, internet address of the website used to access the Website (for example, through a link), date and time you accessed the Website and time spent on it, IP (Internet Protocol) address, your computer's operating system and browser software

 

WHO DO WE COMMUNICATE YOUR DATA TO?

The COMPANY informs you that your data may be shared with the following entities:

To comply with applicable legal obligations we may communicate your data to:

  • Public Administrations in compliance with the Company's legal obligations or to meet the requests received from users, if necessary.

Likewise, the Company informs Users that their personal data may be communicated to the Company's service providers who act as data processors, some of whom are located outside the European Economic Area (EEA), in countries that do not data protection guarantees at a level equivalent to that of Europe.

Should the Company carries out said data communication, it guarantees that it has previously implemented the appropriate means to ensure the application of the appropriate legal guarantees in relation to said data communication.

The appropriate legal guarantees to be applied by the Company may consist of formalising Standard Contractual Clauses approved by the European Commission with the recipient of the data to legitimise the international transfer of data to third countries or through any other legal mechanism that provides an adequate level protection equivalent to the EEA.

If Users wish to obtain more information about the data transfers made by the Company and the legal guarantees that protect them, they can contact us through the contact channels indicated in this Privacy Policy.

 

HOW LONG DO WE KEEP YOUR PERSONAL DATA?

Regarding the other processing purposes and transfer of data described in this Privacy Policy, it will be kept as long as the legal relationship between the Company and the User remains in force and for the period of time necessary to comply with the Company's legal obligations.

In relation to the other processing purposes, the data will be kept as long as the Company has the legitimacy to do so and, as long as the User does not request the data be deleted.

 

WHAT ARE YOUR RIGHTS AS AN INTERESTED PARTY?

Users have the right to access their personal data and to obtain confirmation of how we are processing it, as well as requesting the rectification of inaccurate data or, where appropriate, requesting its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected.

In certain circumstances, interested parties may request the limitation of the processing of their data, in which case we will only keep it for to exercise or defend appeals. Users may also oppose the processing of their data for reasons related to their particular situation, in which case we will stop processing the data, except for compelling legitimate reasons or to exercise or defend appeals.

Users may request the right to data portability and obtain certain information derived from the relationship formalised with the Company for themselves or another service provider. To exercise the data protection rights, or revoke the consent given, Users can contact SERVEO SERVICIOS, S.A.U., C/ Quintanavides 21, Edificio 5, 28050 Madrid or via email to dpd@serveoservicios.com giving a reference of "Data Protection".

The Company informs Users that, in order to make the exercised right effective, it may be necessary to provide additional documentation that proves their identity (for example, a copy of their ID or passport).

For any additional information on the processing of personal data, Users may contact the COMPANY's Data Protection Officer (dpd@serveoservicios.com or C/ Quintanavides 21, Edificio 5, 28050 Madrid). Likewise, Users may lodge a claim with the Spanish Data Protection Agency (http://www.aepd.es), particularly when they are not satisfied with the exercise of their rights.