Discover Serveo
Health and Safety sustainability
We build solid relationships with customers and society to add value and a positive economic, social and environmental impact in the areas in which we operate.
We focus on decarbonisation, operational efficiency, less polluting and healthier services, promoting innovation. We work every day to promote equality and safe environments, to hire vulnerable groups, as well as a governance model that integrates our entire supply chain. Our path is backed by solid management systems in health and safety, quality, lean management, the environment and the SGE-21 certification that accredits us as an organisation with ethical and socially responsible management, as well as other recognitions in terms of innovation and sustainability.
Serveo is a signatory to the United Nations Global Compact, consolidating our commitment to a sustainable business model that addresses global challenges.
The Organisation integrates the Sustainable Development Goals (SDG) into the company's strategy to guarantee that we contribute to the 2030 Agenda in our growth and progress in a sustainable manner.
Our contribution to the 2030 Agenda is through nine prioritised SDGs:
Main Focus
The SDGs on which the company's business touches through its activities.
Direct contribution
The SDGs on which we impact through our governance model.
Towards environmental sustainability
We promote the transition towards a circular economy, implementing a culture of innovation throughout the value chain of our products and services.
Using a reinvented sustainability model and adapted to current needs that allows an efficient use of resources, reducing the negative impact on the environment.
Value Axis | Circular and sustainable solutions
We offer circular and sustainable solutions, we study the processes to reduce the use of resources, time and emissions, implementing Management Systems and operational and energy efficiency methodologies that allow us to minimise potential environmental impacts. We incorporate more ecological products, from recycled or recyclable materials. We also involve employees as essential parts of the model.
Climate Axis | The Climate and the use of Natural Resources
We improve our environmental performance, through our decarbonisation roadmap that includes the progressive replacement of the fleet, purchasing renewable energies and energy efficiency.
We are also committed to our employees using resources responsibly and more sustainable mobility.
Promote Axis | Aligned with the European Union
We promote innovation projects that comply with the fundamental principles of the Circular Economy, and that are focused on extending useful lives, reducing the use of resources in providing the service, automation and data analysis.
We promote activities aligned with the taxonomy of the European Union, such as Energy Efficiency or sustainable mobility with contracts such as bike sharing and other infrastructure activities.
Our Policies
Our commitment to continuous improvement is reinforced and endorsed by the ISO 14001 and ISO 50001 Management Systems and our policies:
Ethical and Socially Responsible Management System
We ensure the integration of social concerns throughout the organisation's value chain, through an Ethical and Socially Responsible Management System SGE-21 and a good relationship with the various stakeholders. We coordinate it through different initiatives that are integrated into the Corporate Responsibility Plan's strategic lines with the aim of generating a positive impact in the communities where we operate. A handful of these lines are:
Socio-labour integration
Sharing the knowledge generated in the company to facilitate the employability of people in situations of, or at risk of exclusion and encouraging their joining the labour market, as well as promoting employment among young people.
This strategic line is consolidated through various initiatives such as organising workshops and programmes for people at risk of exclusion, non-labour work experience and the promotion of scholarships to promote youth employability, vocational guidance with mentoring and coaching sessions and trade schools where theoretical and practical training is provided for the professional training of people in situations of social exclusion.
Social action and innovation
Developing social and innovative actions that generate a positive impact and contribute to building sustainable and inclusive territories in the environments where we operate, promoting transformative entrepreneurship and volunteering.
Serveo coordinates this axis through the promotion the social approach to innovation, establishing alliances with the third sector, participating in forums, contributing through social clauses in tenders and developing specific social projects through sponsorships and donations that improve the company's impact in its local surroundings.
People in the organisation
Promoting a safe, flexible, inclusive, diverse, participatory and healthy working environment..
In addition to establishing equality, flexibility and reconciliation measures, the company promotes the improvement of the health, safety and well-being of its staff through different initiatives.
Our Diversity Plan aims to consolidate an innovative, inclusive organisation with committed talent, as well as giving a solid and coherent response to our stakeholders. The plan addresses four dimensions: Intergenerational, Functional, Cultural and Sex.
Our Policies
Our commitment to responsible and sustainable governance, and the consolidation of a diverse and inclusive organization is reinforced and endorsed by the SGE21 Certification and our policies:
Good governance and compliance
We are committed to establishing and promoting a culture of good governance and compliance, and ethical and responsible action in all our businesses as hallmarks when interacting with society and increasing the trust of our stakeholders.
The culture of good governance and compliance is demonstrated in the integrity and professionalism with which all our employees carry out their jobs, as well as in the demands placed on our collaborators in each initiative.
Code of Business Ethics
We have a Code of Business Ethics that constitutes a guide to the behaviours, attitudes and values to which all Serveo staff are committed, through our adherence and strict compliance. In addition, the Risk and Compliance Oversight Committee is responsible for promoting and enforcing all its guidelines.
We have assumed compliance with the tenth principle of the United Nations Global Compact as one of our own, whereby "businesses should work against corruption in all its forms, including extortion and bribery".
As key elements to strengthen the values and action principles included in our Code of Business Ethics, it is worth highlighting the development of policies related to Anti-Corruption, Compliance and the Crime Prevention Model, applicable to the entire workforce, Management and members of the Board of Directors, as well as the Code of Ethics for Suppliers regarding the responsible management of the supply chain.
The Code of Ethics establishes a guide to behaviour in relation to the areas in which it operates, with a special focus on respect for human and labour rights, zero tolerance for any form of corruption, care for the environment, compliance with the law and commitment to the health and safety of its employees.
Anti-corruption policy
In line with the Code of Business Ethics and the tenth principle of the United Nations Global Compact, our Anti-Corruption Policy establishes the framework of action for the workforce, Management and directors under the fundamental principle of "zero tolerance" for any act of corruption, which this also extended to third parties with whom we collaborate in our initiatives.
Ethics channel
Serveo has an Ethics Channel, through which any worker or interested third party can report information related to actions that may be contrary to the Code of Business Ethics, internal regulations or current legislation to the Company, which affords all guarantees of confidentiality, anonymity and defence of the reporting person.
The Ethics Channel Policy assigns roles and responsibilities and establishes the principles for the diligent and responsible management of the different communications sent.
Responsible management of the supply chain
Our commitment to sustainability also extends to our supply chain, incorporating ESG criteria indicators in the supplier approval processes and in the management of tenders.
The Code of Ethics for Suppliers, aligned and complementary to other corporate policies, is mandatory for suppliers in orders and contracts, and includes the basic principles that must govern the behaviour of all suppliers in their commercial relationship with the company.
Access the code of ethics for suppliers
Responsible management of the supply chain
Our commitment to sustainability also extends to our supply chain, incorporating ESG criteria indicators in the supplier approval processes and in the management of tenders.
The Code of Ethics for Suppliers, aligned and complementary to other corporate policies, is mandatory for suppliers in orders and contracts, and includes the basic principles that must govern the behaviour of all suppliers in their commercial relationship with the company.
Access the code of ethics for suppliers
Documentación Serveo Chile
Reglamento Interno de Orden Higiene y Seguridad de Serveo Facility Management SpA
Reglamento interno regulatorio de temáticas de Orden, Higiene y Seguridad de la sociedad Serveo Facility Management SpA aplicable y obligatorio solo para sus colaboradores y colaboradoras.
Reglamento Interno de Orden Higiene y Seguridad de Serveo Facility Management S.A, Agencia en Chile
Reglamento interno regulatorio de temáticas de Orden, Higiene y Seguridad de la sociedad Serveo Facility Management S.A, Agencia en Chile, aplicable y obligatorio solo para sus colaboradores y colaboradoras.
Protocolo de Prevención del Acoso Laboral, Acoso Sexual y Violencia en el Trabajo
Con la nueva normativa relativa a La Ley Karin (Ley Chilena N° 21.643), se establece un marco legal claro para la prevención y sanción del acoso y la violencia en el entorno laboral en Chile. Siguiendo lo mandato por esta ley, se adopta, por medio del protocolo de prevención, medidas de adecuación relacionadas a medidas de prevención del acoso laboral, acoso sexual y violencia en el trabajo.
Protocolo de Denuncias e Investigaciones Internas de Acoso Laboral, Acoso Sexual y Violencia en el Trabajo
Con la nueva normativa relativa a La Ley Karin (Ley Chilena N° 21.643), se establece un marco legal claro para la prevención y sanción del acoso y la violencia en el entorno laboral en Chile. Siguiendo lo mandato por esta ley, se adopta, por medio del protocolo de denuncias e investigaciones, procedimientos, medidas de adecuación y sanciones relacionadas al proceso de denuncias e investigaciones internas del acoso laboral, acoso sexual y violencia en el trabajo